Is a set of abilities to do with emotion and the processing of emotional information.
the capacity to identify and express emotions;
the capacity to effectively regulate and manage emotions;
the capacity to utilize or reason with emotional thought.
The Genos model of emotional intelligence is a "competency" model. Genos defines emotional intelligence as a set of skills that define how effectively we preceive, express, understand, reason with and manage our own and others feelings.
Research conducted has shown that EI correlates with variables such as:
productivity and performance
interpersonal effectiveness and the quality of the workplace relationships
listening and oral communication skills
the capacity to deal effectively with high work demands and occupational stress